Terms of service

Terms and Conditions
Last updated: 23 September 2026

Welcome to RAWAFA MART. These Terms and Conditions govern your access to and use of rawafamart.com, our online store and related services.

In these Terms, “RAWAFA MART”, “we”, “us” and “our” refer to RAWAFA MART. “Customer”, “you” and “your” refer to the person accessing the website, communicating with us or placing an order.

By using our website or placing an order, you agree to these Terms and Conditions, our Privacy Policy and our Return, Refund & Exchange Policy.

Nothing in these Terms excludes or restricts mandatory customer rights under applicable Bangladesh law.

1. Eligibility
You must be at least 18 years old or use the website under the supervision of a parent or legal guardian.

By placing an order, you confirm that:

  • The information you provide is accurate and complete;
  • You are authorised to use the selected payment method;
  • You are legally capable of entering into the transaction; and
  • The purchase is for a lawful purpose.

2. Customer Accounts
You may be able to purchase as a guest or create an account.

You are responsible for:

  • Keeping login information and verification codes confidential;
  • Maintaining accurate account information;
  • Activities conducted through your account;
  • Informing us promptly of suspected unauthorised use.

We may suspend an account where we reasonably suspect fraud, misuse, unauthorised activity or a violation of these Terms.

3. Product Information
We make reasonable efforts to display accurate:

  • Product names and descriptions;
  • Sizes and variants;
  • Ingredients or materials where supplied by the manufacturer;
  • Age, weight or usage guidance;
  • Prices;
  • Photographs;
  • Stock information;
  • Country of origin where available.

Colours, packaging and appearance may vary slightly because of screen settings, manufacturer packaging updates, import batches or photography.

The current physical product label and manufacturer instructions should be treated as the primary source of product-specific information.

If a material listing error is discovered after an order is placed, we will contact you and provide an appropriate option, including cancellation and refund where applicable.

4. Baby Food, Formula, Health and Safety Information
Website content is provided for general product information and is not medical, nutritional or professional healthcare advice.

Customers should:

  • Follow the manufacturer’s label and preparation instructions;
  • Check ingredients, allergens, age suitability and expiry dates;
  • Use feeding, sleeping, travel and safety products correctly;
  • Follow applicable weight and age limits;
  • Consult a qualified doctor or paediatric professional where appropriate.

Breast-milk substitutes, infant formula, baby food, supplements and related products must be used according to applicable instructions and professional advice.

RAWAFA MART is not responsible for harm caused by misuse, an undisclosed allergy, improper preparation, incorrect storage or failure to follow product instructions, except where liability cannot legally be excluded.

5. Authenticity and Sourcing
We aim to source genuine products through manufacturers, authorised distributors and other lawful, verified supply channels.

We do not knowingly offer counterfeit products. Customers who have an authenticity concern should contact us with their order details, product photographs and batch information so that we can investigate.

6. Prices and Charges
Unless stated otherwise:

  • Prices are displayed in Bangladeshi Taka;
  • Delivery charges may be added during checkout;
  • Applicable discounts will be shown before order confirmation;
  • Additional charges for remote areas, heavy products or special delivery may apply and will be disclosed where possible.

Prices, offers and availability may change without prior notice. A price change will not normally affect an order that we have already accepted, except in cases of an obvious pricing or system error.

If an incorrect price is displayed, we may contact you for confirmation at the correct price or cancel the affected item and issue an applicable refund.

7. Orders and Acceptance
Submitting an order is an offer to purchase. An automated acknowledgement does not necessarily mean the order has been finally accepted.

An order is accepted when we expressly confirm acceptance or dispatch the products.

We may reject or cancel an order for reasonable grounds, including:

  • Product unavailability;
  • Incorrect price or product information;
  • Suspected fraud or unauthorised payment;
  • Delivery limitations;
  • Purchase-quantity restrictions;
  • An incomplete or unverifiable address;
  • A legal or regulatory restriction.

If payment has already been received for a cancelled order, we will initiate the appropriate refund.

8. Payment
Available payment options may include:

  • Cash on delivery;
  • Mobile financial services;
  • Bank transfer;
  • Debit or credit card;
  • Other approved payment services.

Available methods may vary by order value, delivery location or risk assessment.

Customers must not use a stolen, unauthorised or fraudulent payment method. We may request reasonable verification before processing a high-value or unusual transaction.

9. Delivery
We deliver within supported locations in Bangladesh through our own delivery arrangements or third-party courier partners.

Delivery dates are estimates unless we expressly confirm a guaranteed service. Delays may occur because of:

  • Weather or natural events;
  • Traffic or transport disruption;
  • Public holidays or political disruption;
  • Courier limitations;
  • Incorrect customer information;
  • Product shortages;
  • Events outside our reasonable control.

Customers must provide a complete address and reachable phone number.

Responsibility for the product passes to the customer when the order is delivered to the customer or an authorised recipient at the supplied address, subject to applicable law.

Please inspect the parcel promptly and report visible problems according to our Return, Refund & Exchange Policy.

10. Returns, Refunds and Exchanges
Returns, exchanges, cancellations and refunds are governed by our separate Return, Refund & Exchange Policy, which forms part of these Terms.

Hygiene-sensitive, nutritional, opened or personalised products may have additional return restrictions for health and safety reasons.

Mandatory remedies available under applicable law remain unaffected.

11. Promotions, Coupons and Store Credit
Promotional codes and offers:

  • Must be used within the stated validity period;
  • Cannot normally be exchanged for cash;
  • May have minimum-order, product or customer restrictions;
  • May not be combined unless expressly permitted;
  • May be withdrawn in cases of misuse, system error or fraud.

If part of a discounted or bundled order is returned, the refund may be recalculated based on the products retained.

Store credit is subject to any validity and usage conditions communicated when it is issued.

12. Reviews and Customer Content
If you submit a review, photograph, video, testimonial or other content, you confirm that:

  • The content is truthful and based on your genuine experience;
  • You own it or have permission to submit it;
  • It does not violate another person’s rights;
  • It is not unlawful, defamatory, misleading, abusive or obscene.

You grant RAWAFA MART a non-exclusive, royalty-free permission to display and use submitted content for operating and promoting the business, unless otherwise agreed.

We may remove content that violates these Terms or applicable law.

13. Intellectual Property
The RAWAFA MART name, branding, website design, written content, graphics and original materials belong to RAWAFA MART or its licensors and are protected by applicable intellectual-property laws.

Third-party brand names, logos and product images belong to their respective owners.

You may not reproduce, modify, distribute, sell, scrape or commercially exploit website content without appropriate permission.

14. Prohibited Activities
You must not:

  • Use the website for unlawful or fraudulent purposes;
  • Attempt to gain unauthorised access to an account or system;
  • Introduce malware or harmful code;
  • Interfere with website security or performance;
  • Submit false orders, reviews or claims;
  • Abuse promotional offers or return processes;
  • Copy or scrape website content for unauthorised commercial use;
  • Impersonate another person or business;
  • Infringe intellectual-property or privacy rights.

15. Third-Party Services and Links
Our website may integrate with Shopify, payment providers, couriers, social-media platforms and other third-party services.

Independent third parties may apply their own terms and privacy policies. RAWAFA MART is not responsible for services controlled solely by those third parties, except where applicable law provides otherwise.

16. Warranties
Some products may include a manufacturer or authorised-distributor warranty. Warranty duration, coverage and exclusions may vary by product.

Customers must retain the invoice, warranty card, serial number and packaging where required.

Any manufacturer warranty is separate from mandatory rights available under applicable law.

17. Limitation of Liability
To the fullest extent permitted by law, RAWAFA MART will not be liable for indirect, incidental or consequential losses resulting from website use, service interruption or product misuse.

Where our liability cannot legally be excluded, it will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes liability for fraud, wilful misconduct, gross negligence or any liability that cannot legally be excluded.

18. Wholesale and Business Orders
Wholesale, dealer, retailer and institutional orders may be governed by separate quotations, invoices, credit terms, distribution agreements or commercial conditions.

Unless expressly agreed in writing, the consumer change-of-mind provisions in our retail Return Policy may not apply to wholesale or specially imported commercial orders.

19. Events Beyond Our Control
We will not be responsible for a delay or failure caused by circumstances beyond our reasonable control, including natural disasters, epidemics, transport disruption, government action, import restrictions, strikes, political disturbance, internet failure or major supply-chain disruption.

We will take reasonable steps to communicate material delays and reduce their impact.

20. Suspension or Termination
We may restrict access, cancel an order or suspend an account where reasonably necessary to address:

  • Fraud or security threats;
  • Unlawful activity;
  • Repeated abuse of delivery, payment or return services;
  • A serious violation of these Terms;
  • Legal or regulatory requirements.

Any cancellation and refund will remain subject to applicable law.

21. Privacy
Our collection and use of personal information are governed by our Privacy Policy, which forms part of these Terms.

22. Changes to These Terms
We may update these Terms to reflect changes in our business, services or applicable law.

The updated version will be published on this page with a revised “Last updated” date. The Terms applicable when an order is accepted will normally govern that transaction.

23. Governing Law and Disputes
These Terms are governed by the laws of Bangladesh.

If a dispute arises, please contact us first so that we can attempt to resolve it fairly and promptly.

If the matter cannot be resolved, the parties may use any complaint, regulatory, mediation or court process available under Bangladesh law. Subject to mandatory consumer rights and applicable jurisdiction rules, proceedings may be brought before the competent courts of Dhaka, Bangladesh.

24. General Provisions
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

A failure by RAWAFA MART to enforce a provision immediately does not waive the right to enforce it later.

These Terms, together with referenced policies and any confirmed order-specific conditions, constitute the agreement relating to website purchases.

25. Contact Us
RAWAFA MART
Baby & Mother Care Essentials
Banasree, Dhaka, Bangladesh
Phone: +880 1601-999070
Email: care@rawafamart.com
Website: https://rawafamart.com

Little Needs, Big Happiness